Insurance for you and your chair

Q: What insurance do I need for my wheelchair or scooter?

A: There are four things you need to be insured for:

Third party personal injury
Public liability
Damage and loss
Travel

In NSW most wheelchairs and scooters are automatically covered for third party personal injury they cause on a “road or road related area” if the user is at fault. In the Motor Accidents Act 1988 and the Road Transport (Vehicle Registration) Act 1997, road or road related area includes:

  1. an area that divides a road;
  2. a footpath or nature strip adjacent to a road;
  3. an area that is open to the public and is designed for use by cyclists or animals; and
  4. an area that is not a road and that is open to or used by the public for driving, riding or parking motor vehicles.

The protection is under the Nominal Defendant Scheme which is administered by Motor Accident Authority (MAA). The Nominal Defendant would pay compensation to the injured person and would not seek to recover that payment from the at fault driver of the chair if it was exempt from registration. That is if the wheelchair cannot travel at more than 10 km/h. Previously it was also limited to chairs that weigh less than 110 kg.

Similar schemes operate in other states.

But what about something that happens in other places?

Then you need to think about liability cover for injury and property damage. That is generally part of a home contents insurance policy. However not all insurers offer this extended cover.

Ask your insurer the following questions. If you don't like what you hear, shop around.

  • Will the policy provide cover for damage my chair may cause others, including personal and property damage?
  • Does the cover extend outside my home?
  • What is the value of this cover? (Typically it should be $10 million).
  • Am I covered on public roads as well as private property?
  • Are there any exemptions?

That type of cover is sometimes only available if you insure your chair as an item taken outside your home, in the same way you might insure jewellery or a camera.

The home contents insurance also covers the value of the chair if it is lost, damaged or stolen.

When you travel any damage that happens to the chair in transit while your chair is 'luggage' will be the responsibility of the airline. However you should add it to the list of specified items as like you do for other possessions over a certain value as required by the travel insurance company.

More Hot Topics

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When interesting or regular questions are asked, you'll get to know the answers too.

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Information in Hot Topics and hyperlinked web references are correct at the time of writing but may change.  Please let us know of any out of date information.


I’ve booked a flight but am worried about incontinence in the air. What can I do to avoid problems?

What insurance do I need for my wheelchair or scooter?

I am an architect working on a project to design a home for a person with quadriplegia. Can you provide me with the details of some resources to help with specific dimensions to facilitate access in and around the home?

My brother was recently injured in a diving accident and he's been told that he has incomplete C6/7 spinal cord injury. What does that mean?

I’ve got a legal problem, but I can’t afford a lawyer. Is there anyone I can contact?

I am planning an around Australia trip. Is my local mobility parking authority (MPA) recognised in all Australian States and Territories? Also, how would I organise an MPA for other countries if I was planning to travel overseas?

I'm planning to take a domestic flight within Australia. A friend has told me the cables will need to be disconnected from the battery terminals of my electric wheelchair before it is taken on to the aircraft. Why is this required and who is responsible for the disconnection, and  who'll pit them back when I get to my destination?

I've been offered a place in a clinical trial of a possible improvement of my level of function after SCI. How can I judge whether to go into it?

I want to take a trip from Sydney as far north as Noosa on Queensland’s Sunshine Coast and can only travel up to 300 km before needing to stop and spend the night. Can you provide me with a list of accessible accommodation at various points along the way, say around Forster, Coffs Harbour, Byron Bay, the Gold Coast and finally the Sunshine Coast?

My relative has sustained a spinal cord injury and at the moment he is still in hospital. He won’t get any compensation for his accident. I’d like to raise funds so his home can be made accessible and to buy a car for him as his family can’t afford to do it themselves. What is the best way to do this? Can people who contribute to my appeal use their donations as tax deductions?

Are there any courses I can attend to enable me to become an Access Auditor?

I have quadriplegia and haven’t exercised since being in rehab. Can you suggest where I can hire or buy exercise equipment and how I can improve my fitness?

I need to have my car repaired and can't afford it. Is there any subsidy for people with disabilities for this type of expense?

I can't find a wheelchair sold in Australia that's right for me. There is one sold by a company overseas that doesn't have an agent in Australia. Will I have to pay import duty and GST if I bring it in myself?

I'm a university student and am conducting a literature review on spinal cord injury and return to work. I am particularly interested in legislation on this issue. Can you provide me with any information on this topic?

Due to my spinal cord injury I can't use a pen to make a signature. What can I do to authorise contracts and other documents?

I receive the Disability Support Pension (DSP) and have been studying since 2003 at university in a four-year degree. To complete my degree I am required to do a 12 month overseas study component. Centrelink says I won't be able to keep getting the DSP. What can I do? Is there a way I can still receive the DSP while I'm away?

I live in NSW and use the Taxi Transport Subsidy Scheme (TTSS). Can I use my TTSS vouchers to get a reduced fare when I'm visiting another State?

I have quadriplegia and get the Continence Aids Assistance Scheme (CAAS) $470 per annum for my supplies. But that's doesn't cover all that I need in the year. Are there any other continence equipment programs and services I can use to supplement CAAS?